Grievance Redressal Mechanism
Every complaint is acknowledged promptly and resolved within 21 days of receipt. Here is how to reach us — and how to escalate.
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
1. In case of any complaint or query
Please contact our Compliance Officer, Mr. Rakesh Gupta — email carakeshgupta08@gmail.com, phone +91 90240 30987.
You may also approach our CEO / Partner / RA, Mr. Vinod Kumar Gupta — email cavinodkguptaprats@gmail.com, phone +91 99692 21995.
Escalation levels
Compliance & Grievance Officer — Rakesh Gupta
Principal Officer / CEO — Vinod Kumar Gupta
SEBI SCORES / RAASB, then SMART ODR
Grievance redressal / escalation matrix
| Details of designation | Contact person name | Address where the physical address location | Contact No. | Email ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Bibeknand Patra | Flat No-101, Akshat Meadows, Sirsi Road, Hathij Mod, Jaipur – 302012, Rajasthan | +91 84477 47107 | vnpatra2@gmail.com | Mon – Fri, 9:30 AM – 6:00 PM |
| Head of Customer Care | Vinod Kumar Gupta | Flat No-101, Akshat Meadows, Sirsi Road, Hathij Mod, Jaipur – 302012, Rajasthan | +91 99692 21995 | cavinodkguptaprats@gmail.com | Mon – Fri, 9:30 AM – 6:00 PM |
| Compliance Officer | Rakesh Gupta | Flat No-101, Akshat Meadows, Sirsi Road, Hathij Mod, Jaipur – 302012, Rajasthan | +91 90240 30987 | carakeshgupta08@gmail.com | Mon – Fri, 9:30 AM – 6:00 PM |
| CEO | Vinod Kumar Gupta (Designated Director) | Flat No-101, Akshat Meadows, Sirsi Road, Hathij Mod, Jaipur – 302012, Rajasthan | +91 99692 21995 | cavinodkguptaprats@gmail.com | Mon – Fri, 9:30 AM – 6:00 PM |
| Principal Officer | Vinod Kumar Gupta | Flat No-101, Akshat Meadows, Sirsi Road, Hathij Mod, Jaipur – 302012, Rajasthan | +91 99692 21995 | cavinodkguptaprats@gmail.com | Mon – Fri, 9:30 AM – 6:00 PM |
2. If you are not satisfied with our response
You can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact the SEBI office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.
SCORES may be accessed through the SCORES mobile application as well, which can be downloaded from: Google Play – SEBI SCORES.
Online Dispute Resolution (ODR)
The ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. The ODR Portal can be accessed via the following link: https://smartodr.in/
Physical complaints may be sent to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051
For accessibility-related grievances by persons with disabilities, see our accessibility grievance mechanism.
Raise it directly with us
Your complaint goes straight to our Compliance Officer and is recorded. We acknowledge within 2 working days and resolve within 21 days of receipt.
- Include your registered mobile number and email.
- Describe the issue and dates involved.
- Never share passwords, OTPs or bank details.